Terms and conditions.
In short: you do not buy a website, you rent one that works. The code is ours, the content and the data are yours, and you can leave at any time with 30 days' notice.
Who it is for
Paginio is for companies and sole traders: a quote request needs a company name and a tax ID. We do not contract with private individuals as consumers.
This page describes the general terms of the service. The actual contract is the framework contract plus one order annex per site; where they differ, the contract prevails.
How the contract is made
A quote request commits you to nothing: in the builder you choose the modules and add-ons and see the price straight away.
Then we send you a quote. If you accept it, you confirm three things: you rent the site, you do not buy it; if you do not pay, only this site stops, and we tell you first; you can take your data at any time.
The contract is made by electronic signature: a hand-drawn signature or a qualified electronic signature. We both receive the signed PDF.
Prices and payment
Prices are in euro, excluding VAT, according to the current price list (Prices page). Each site has a one-off start fee and a subscription.
You pay the start fee after signing, before work begins. We do not accept payment on an unsigned contract.
The subscription is monthly or yearly; the annual plan, paid upfront, is 10% off. You can pay by bank transfer against the pro forma invoice, or by card.
With card payment you give separate consent for the subscription to be charged automatically. 7 days before each charge you get an email with the amount, the date and the last 4 digits of the card. You can change the card at any time and withdraw the consent at any time. We do not store the card number, only the payment processor's token.
Invoices are issued electronically and also uploaded to the e-Factura system.
Late payment and suspension
If a payment does not arrive, we send a reminder on day 7 after the due date and a warning on day 14, with the suspension date.
When a card charge fails you get 3 days of grace: we retry daily and email you a payment link.
Only the site concerned can be suspended; your other sites keep running. Visitors see a polite notice, not an error page. The content and data stay, and once paid the site comes back immediately.
For 90 days after suspension we keep the data and you can request the exit package at any time. After that, the site's data may be deleted for good.
What is yours and what is ours
Yours: the content you upload and write (text, images, video, documents), your brand (name, logo, visual identity), the data created on the site (customers, orders, quote requests, invoices) and the domain. We do not dispose of them, hold them back or pass them on.
Ours: the source code of the platform, the templates and the customisation. For the term of the subscription you get a non-exclusive right of use; the source code is not handed over.
What we commit to
Running the site: updates, backups, monitoring and bug fixes, plus the monthly changes in your package.
99% monthly availability, outside announced, planned maintenance. For a longer outage you can ask for a pro rata credit of that month's fee.
A daily backup, kept for 30 days. The backup is for disaster recovery; it does not guarantee restoring any earlier state.
What we ask of you
Real company and billing details, and to tell us when they change.
To upload only content you have the rights to, and to use the site lawfully.
You are responsible for the personal data collected on your site: you are the controller and we process it on your behalf (processor), as set out in the data processing annex of the framework contract.
Domain
If you entrust us with registering or managing the domain, we register it in your name and with your details at an accredited registrar. You are the registrant; we act as technical contact and hand over management on request.
The .ro domain is included in the first year; from the second year it is billed yearly.
Termination and leaving
Either party can terminate with 30 days' notice in writing (email counts), for one site or for all.
On a yearly subscription, if you terminate, the fee for the remaining full months is refunded; in that case we settle at the monthly price instead of the discounted annual price.
When the contract ends, on request we hand over the exit package within 15 working days: a full database backup, the uploaded files, the invoices as PDF, the content as a text export and a static HTML version of the site. The platform code is not handed over.
If this page changes
The date of the change is at the top of the page. We email existing customers at least 30 days in advance; the terms of your running contract change only with your agreement.
Governing law
The contract is governed by Romanian law. If there is a dispute, we first try to agree; if we cannot, the Romanian courts decide.
Provider
BESTUDION SOFTWARE DEVELOPMENT S.R.L.. The provider's company details are in the contract and on the invoice.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.