How do I take my data with me?
In one package, the exit package: when the contract ends we hand it over on request within 15 working days, and during a suspension you can request it at any time.
What is in the package
- A full backup of the database.
- The uploaded files.
- The invoices as PDF.
- The content as a text export.
- A static HTML version of the site, which you can also give to another developer.
The platform code is not included.
When you can request it
- When the contract ends: on request, we hand it over within 15 working days.
- For a suspended site: we keep the data for 90 days from the suspension and you can request the package at any time. During a suspension you can also download your data in the portal.
How to request it
In the portal, with the Request my data button on the My subscription → My package page. When it is ready you also get the download link by e-mail, valid for 30 days. You can also write to us by e-mail.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.