Follow-up question: when we need your answer
If the work needs a detail or a decision from you, we send a follow-up question.
How you get it
In the portal, in the request thread, and by e-mail, with the request ID in the subject. The Overview also shows that we are waiting for an answer.
How to answer
In the portal, in the thread, or simply by replying to the e-mail: the answer goes into the same thread. You can attach pictures and documents.
What happens next
After your answer, the work continues. Until you answer, that step waits; the deadline moves by as much.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.